{ Moverport App FAQ } — Vehicle Shipping Guide
Moverport App FAQ & Vehicle Shipping Guide
Frequently Asked Questions (FAQ) and user guide for the Moverport Mobile App. Learn how to track your vehicle shipping to Sabah & Sarawak.
FAQs
Moverport Mobile App – Frequently Asked Questions (FAQ) & User Guide
Welcome to the Moverport App FAQ page. Here you will find answers regarding app setup, vehicle tracking, and step-by-step instructions on how to use our shipping application.
The full tracking functionality of this app is built exclusively for official Moverport clients who hold a valid commercial invoice.
Yes, the app is free to download for anyone on the Google Play Store and Apple App Store. However, the core tracking layout will remain locked if you do not have an active booking profile under an official invoice.
Our internal database syncs your data automatically as soon as your logistics invoice is processed. Simply sign in with your registered account credentials to view your live sea-freight schedule.
Please cross-check that your registered log-in email matches the information printed on your invoice document. If updates remain stuck, contact our 24/7 Customer Support helpline directly through the website or the in-app help module.
Part 2: Quick Mobile App User Guide
Step 1: Account Creation & Sign In
-Existing Clients: Open the app, input your registered email address and password, then tap Log In.
-New Users: Tap Sign Up Now. Fill in your Full Name, Email, Phone Number (with country code, e.g., +60), and create a secure password.
Step 2: Navigating the Main Booking Dashboard
Once logged in, your bottom navigation bar provides 4 primary panels:
- Home: Start a new quotation draft by clicking + New Booking.
- Bookings: View historical shipments sorted by Active or Past travel statuses.
- Tracking: Check real-time shipping logs directly on our integrated transit map.
- Account: Edit your user profile details, contact our support team, or securely trigger a permanent account deletion request.
Step 3: Tracking Milestones (RoRo Shipping Journey)
Your shipping profile will progress smoothly across 3 major milestone updates within the application tracker:
1.Confirmed: Admin has successfully validated your booking parameters and invoice mapping data within 24 hours.
2.Shipped: The assigned Grand Vision RoRo maritime vessel has safely received your automobile cargo and departed from the port of origin.
3.Arrived: The shipping vessel has successfully anchored at the destination harbor for safety clearing and customs processing.
Please wait for the status to show "COMPLETED" before executing vehicle gate claim collection at the yard depot.
